Responses (2)

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alkraut

Thank You Marley. My system is self monitored and I do not have a Ring Protect plan which is required for cellular backup. I know my WIFi is up and running as other systems (Honeywell WiFi Thermostat, Ring camera) are visible on my iPhone. My app still shows "offline" for that location (I have two homes, both with Ring systems). So my issue is how to deal with the situation when I enter the house next month and the alarm goes off. Pull the plug while alarm is ringing? Then what? Thank you

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31-07-2021 18:24:49

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Tom_Ring

Hi @alkraut. In this case, I would contact our Alarm Support Team. If you Ring Alarm is Offline and you don't have a protection plan, then then alarm should sound. This is something will require further investigation. [quote="Marley_Ring, post:2, topic:66827"] please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). [/quote]

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02-08-2021 22:13:39

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user20056

In the event of cellular backup, does professional monitoring not kick in?

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08-08-2022 15:53:05

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Caitlyn_Ring

Hi @user20056. [Professional Monitoring](https://support.ring.com/hc/en-us/articles/360048476471-How-Do-You-Enable-Professional-Monitoring-for-Ring-Alarm-) must be enabled before Cellular Backup occurs, as you cannot swap to Professional Monitoring when your Ring Alarm is on Cellular Backup. You also will need a valid [Ring Protect Plus or Pro](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) subscription in order to have the Cellular Backup feature available.

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09-08-2022 19:39:19