Responses (29)

O

Ofer

Mine keeps dropping after few hours, every day! Anyone, Before I cancel my purchase?

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09-09-2020 10:47:38

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A

Adspc

I’ve got the same problem. Worked fine for a while, then intermittently and now basically doesn’t even connect. They have obviously got problems in their wifi hardware. Did you find a solution?

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09-09-2020 16:22:47

C

Caitlyn_Ring

Hey there neighbors! I responded to a similar concern in [this](https://community.ring.com/t5/Accessories/quot-All-new-Chime-quot-keeps-dropping-wifi/m-p/58154#M2221) thread, but I'll share my reply here as well to ensure that you're all able to see it. If you're experiencing some connectivity concerns with your Chime, you may want to try resetting the Chime and taking it through a new setup in the Ring App. This will refresh its connection with the Ring App and with your home wifi network. To reset it, hold down the reset button on the side for at least 15 seconds. From there, you'll want to follow the steps in the Ring App under Set Up a Device to get it back up and running. You can also try adjusting the placement to ensure there are no other devices or materials in the area that are causing any interference with the signal the Chime is receiving. If this concern persists after trying those steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). A member of our support team will be able to take a deeper look and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to report back on what solution works for you or what our support team recommends! :)

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09-09-2020 16:37:01

S

syberfly

Hi both my chimes lost wifi connection and now I can't get past the setup where the chime connects to my phone.

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10-09-2020 02:28:40

G

Grinch32

@Caitlyn, Over the past 5 to 6 days the chimes connected to my Ring 2 have been dropping from my wifi, I have checked the speed on wifi several times, the latest being D/L 72.89, U/L 27.79, Ping 48. The RSSI on the doorbell is 56 and the chimes are 46 and 59, when they last dropped, which by any standards are above average. Over the week I have actioned everything that you have written in your post without success and this morning I have logged on to this forum for advice only to find several users not only with the same problem but the problems all started virtually the same time as mine. Do you not find that too much of a coincidence, has there been a software update? In the two years I have had the Ring 2 it has been virtually trouble free until now, to have a problem with one chime I can understand but not both at the same time. Why do I think that there is more going on here than we are being told? I wait for your comments. Well it has been quite a few hours later and I have phoned Customer Services for advice and they were very helpful. Both of the chimes had to be clean reset, that is to say the little side button pressed and a clean install and they both connected. Unfortunately after I finished the call I discovered that the bell and the chimes were not in sync, when the button was pressed the bell the chimes did not ring. Also the video was not recording, just a black screen. Time for a think! I checked the app and the RSSI were in the 50's for all three units so I decided to do a clean install on the bell, the only thing that I had not done, and much to my surprise it worked. The bell, chimes and video are now all working fine. Hope that works for the rest of you guys and girls.

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10-09-2020 08:05:47

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Adspc

Agree. It is sudden. And there’s no help guides and all links for assistance seem to lead to the subscription plan. There’s no help guides or anything. Covid is an excuse for everything now......

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10-09-2020 09:36:36

D
Donnalaf
My chime plug keeps losing Wi-fi
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12-09-2020 16:45:24
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W
Weinman
I just posted a similar question. Sorry I did not spot this first, but nothing here helped - tech support had me doing the same things. The only difference seems to be (for me) that I recently upgraded my router (its 1000 gigabits or whatever) and operates on 2 and 5 ghz.
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29-01-2021 21:31:02
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A
Apache1
I got my chime more than a month ago and It keeps disconnecting from WiFi after a few hours. I have reset it as well and still disconnects. It’s been going on for about a week already. Does anyone know how to fix this?
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06-05-2021 20:54:56
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R
RingDJ
Add me to the list of those experiencing wifi connection problems with my chime pro. Mine had been stable for months, with a couple of short blips in connectivity that seemed to be resolved by unplugging it and plugging it back in. Now in the last 3 or 4 days the chime has lost connectivity, but unplugging and plugging back in hasn't done anything. Two nights ago I tried reconnecting the chime to my network by reentering my wifi password (the password hasn't changed). This seemed to be the needed solution, as my chime reconnected, then my doorbell and floodlight camera came back online since they use the chime network. The connection was short lived. I checked the ring app this morning just to find out the chime and the devices connected are offline again. Seems like something is wrong with this product. I have several smart home devices from other brands and they rarely, if ever lose network connectivity for unexpected reasons.
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25-05-2021 11:22:54
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