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user_5d0c2e
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30 day lost video
I had a video from 18.XXXXXX that i now need for a court case and solicitors.i changed my timescale to 180 days on the 22.XXXXXX thinking it would be safe.now i need it o can only go back to the 22.XXXXXX as the 180 days starts from then now im stuck cant retrieve it and may lose contact with grandaughter as i cant get footage any body know how or if i can retreive the footage from 4 days earlier
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27-08-2026 17:17:21
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Caitlyn_Ring
Hi @user_5d0c2e. Once a video has been deleted, either manually or due to the storage time expiring, it cannot be recovered. If you change the video storage time, the updated duration will apply to videos recorded after that change, not any videos recorded prior. We always recommend downloading any videos you need to keep to your phone or computer.
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28-08-2026 17:30:29
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