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No product even though I have paid for it
cs-support
This is not feedback about a product, it is about customer service. I don't know where else to post. I have had the doorbell for years. So on August 5th I bought 2 combination packages of the solar panel and 2K outdoor cam. They immediately charged my credit card. At the time, everything was in stock. I received the solar panels fairly quickly. By August 14th I had still not received my cameras nor any shipping notifications. So I called and they assured me that I would receive them on the 16th. I did not receive them. So I called today, the 17th, and they informed me that they were out of stock and had no idea when they would be getting any in. So they have lied to me. They also have all of my money, but I have half of what I ordered
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17-08-2026 20:21:12
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Justin_Ring
Hi @user_147ec2. We do not have access to account information here in the Community to be able to assist with your concern. I would recommend reaching out to our support team on Facebook, X, or Instagram by sending a private message to @Ring to have this looked into further.
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18-08-2026 20:43:28
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