Responses (4)

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BrianS

I just installed 2 new spot lights this past week, facing the same problem, searching for answer and read this post, has this issue been solved? if yes, please share the solution. I had contacted tech support at least 3 times, no solution, each time they pointed to a different directions, two of the tech supports told me to uninstall & re-installed Ring app, which I did, same issue.

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17-03-2020 02:13:13

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QRP

I have the battery floods and one day i realized i can control the auto shutoff. Ring must have pushed a new firmware to the floodlights. I didn’t do anything to make it work. Sorry about that....

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18-03-2020 18:45:33

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New_Smart_Home

I am having exactly the same problems with the new Smart Lighting PAR 38 bulbs and Smart Lighting Motion detector in a group. Cannot change timeout. Always goes back to 30 seconds. Can turn on any of the 4 bulbs one at a time. Only way to turn all on is through Alexa command to activate group.

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19-05-2020 21:46:35

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Daveinthedesert

I swear these guys have the worst internet capabilities. Logic is all wrong. Try this. Manually shut of your lights with the toggle. There is a pop up at the bottom that says to turn off your light and an “edit” you can click on. This gives you the ability to change it off of the 30 second 1,3,5 minutes. I hope. Not happy with my wired Ring doorbell that only connects once people leave the front door.

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11-08-2020 02:13:29

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zefferino
Any known fixes for this? My A19 bulb only stays on for 30 seconds even though the autoshutoff is set to 5 minutes. I’ve tried to uninstall my bridge and the bulb, change the settings multiple times and move the bridge right next to the bulb.
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22-12-2020 16:55:10
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RubioA
I'm extremely upset at Ring, I too been looking for a way to keep my lights on until I turn them off. I called support last night and after a long time on the phone I was transferred to an "engineer", David was his name, he told me to give him 2-3 minutes to look into it, put me on hold and after 20 minutes hung up on me. No call back, no e-mail, and what is really odd no confirmation e-mail after call to support... I have tried everything to get these lights to turn on and off when I want and they do not. Scheduling is not working properly either... Tomorrow I'm returning the 21 lights I purchased...
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07-06-2021 03:31:05
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user4359
I figured it out. The light stay-on time is forced by the motion triggered video recording length. Set that to 120s, you’ll get 120s on the light too.
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05-12-2021 02:39:12
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