U
Urmet 1133-D001 - Connected, but can't open
negative-feedback
troubleshooting
Hello I've just purchased a Ring Intercom I tried to connect it to the Urmet 1133-D001, I followed diligently all steps until testing. While testing, it identified the ringbell, but I couldn't open the door from the app. Whole installation > https://photos.app.goo.gl/XYYCdUDP8w2VCz7p7 Specific view on wires > https://photos.app.goo.gl/dasNaZtR1sruA68G6 C2 is on port 2, and C4 + C7 on port 1 - as indicated in the app when following the setup / onboarding. Could you help ?
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09-09-2025 16:09:48
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Enzo_Ring
Hi @user_6eaa13,
Thank you for reaching out to the Ring Community!
We understand you're experiencing an issue with the unlock feature, and we're eager to help. To protect your privacy and provide the best assistance, we'll need to access some additional account details that we can't safely handle in this public forum.
For personalized support with your Ring Intercom, please contact our dedicated customer support team directly. They have the tools and access needed to thoroughly investigate and resolve your issue.
You can find our support phone numbers for Europe at:
https://ring.com/support/contact-us/call/europe
Our team is standing by and looks forward to assisting you!
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15-09-2025 09:26:46
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