Does anyone know how soon Ring are supposed to get back to me?
Escalated case 2 days ago. Currently have intercom installed but the intercom buzzer is no longer working. It will also only open one of the 2 communal doors, despite the compatibility checker saying it was OK to open 2 doors at once - they are on the same lock. Thinking I might have to bin this as it's very inconvenient to have a broken buzzer - it worked fine before.
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14-05-2025 17:11:33
Responses (1)
- U
It is urgent - by customer service, do you mean the chat service? I tried that initially, twice in fact. The assistant told me it wasn't compatible so I had to screenshot from the compatibility checker to show it was. This took 40 minutes and I still have no working buzzer. Worse still, not only is the trades button not working for our apartment (not buzzing and we can't unlock the door) it is now not buzzing for the rest of the apartments in the building so I have had to temporarily disconnect it due to complaints!
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18-05-2025 14:09:02
PHi @user_ddd559,
probably you reached out our support by chat however you can contact the support team via chat, email or phone. For the problems you have listed, unfortunately, we have no way of helping you directly through this channel. The best thing to do would be to contact support directly to check for any updates on your case. I'm adding for you the link to the support page, for urgent needs I always recommend a phone contact:
https://ring.com/gb/en/support/articles/xwk4u/Ring-Intercom-Support
Hope this helps.
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19-05-2025 16:01:00
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Pino_Ring
Hi @user_ddd559, welcome to the Ring Community!!!
We apologize for the wait, if you have already contacted our support team and provided the necessary information to start the investigation, please have a little patience, sometimes the problem needs to be thoroughly analyzed by the technicians to find a solution. For any urgent problem, I remind you that you can always contact our customer service for assistance or updates regarding your case.
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15-05-2025 13:49:28
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