3rd camera not working
Bought 3 outdoor cameras off Amazon, 2 is connecting fine and working but the 3rd is refusing to connect even with a fully charged battery. Each time we sync it, it seems to connect fine until you try to view the camera and it tells you to reconnect. See screenshot. I can’t get this item replaced as each time I try it sends me to the support and manuals, and none of them help me diagnose this issue, as it looks to be a faulty camera. And you also can’t email, and you can only call up but not very handy for someone who’s stupidly busy at work and just need a quick resolution. Help anyone
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03-08-2026 19:18:37
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Tom_Ring
Hi @user_79417a. What type of phone are you using and what version of the Ring app is installed? Have you brought this cam in the house in the same room as your router? Is there a specific error you get when trying to connect? Unfortunately, it doesn't look like your screenshot was uploaded. What is the RSSI for this device? This information is located in the Device Health section of the Ring app.
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04-08-2026 15:51:06
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