U
Shared users not receiving motion notifications
hardwired-video-doorbell
Hello,
I have a ring doorbell pro (wired) and I have added 3 additional users on a limited access. None of them receive motion notifications. When I check their ring accounts it shows “alerts off” even though they’ve been set up to receive notifications. I’ve tried changing one of the accounts to Standard access but still it shows “alerts off” and I cannot find a way to change this for both iPhone and Android users.
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29-07-2026 21:41:48
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Caitlyn_Ring
Hi @user_713c38. Users with Limited access cannot receive notifications, but Standard access does allow for real-time notifications. Check that all users have the correct permission level, then have them navigate to the shared device in the Ring app and toggle Motion Alerts on. Ensure they also gave the Ring app permission to send notifications in their phone's settings.
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30-07-2026 21:52:58
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