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Issues with video clips not loading in ring notifications
app-settings
installation
troubleshooting

Hey everyone, I’m running into a weird issue with our ring notifications not always showing up when short video clips are attached. Sometimes the clips just won’t load on certain devices, even though they play fine elsewhere. I’m wondering if this has to do with how video formats or compression are handled, because when I export similar clips from tools like capcut pc, I notice that some settings make them much heavier and harder to stream. Has anyone else seen problems like this with video attachments, buffering, or failed previews in Ring, and are there any best practices to keep clips lightweight and compatible?

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31-01-2026 20:42:43

Responses (1)

  • C

    Hi @user_ec0cf8. Are you referring to Video Preview Alerts? If you're on iOS, make sure the Low Data Mode toggle is off.  On Android devices, a setting called Background Data needs to be toggled on in order for Video Preview Alerts to work

    0

    02-02-2026 20:27:03

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