johnwi
Event History Freezes
In the Ring app, when clicking on any camera to view the event history, it will play the first few events and then fail to play any others. It does not say 'loading' and does play the sound ok, but the video playback freezes. This is the same for all cameras and doorbell. If I download a frozen video the download plays ok, and if I select a single event using the 'Event History' menu item that also works fine. Using the app on an iPhone 17, and have tried all obvious fixes such as deleting and reinstalling the app, restarting the iPhone, etc. This used to work ok until very recently so assume a bug in the app in a recent update?
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06-10-2026 11:38:11
Responses (4)
- J
Have downloaded the update, and now even worse. Recordings don’t freeze as they did before, but now play for a second or two, freeze, then jump ahead several seconds, play another second of two. freeze, jump ahead again, play another second etc. absolutely unwatchable. Issue certainly not resolved.
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12-10-2026 18:00:17
CHi @johnwi. Can you please specify which version of the Ring app you are currently running? Additionally, it would be helpful if you can share a screen recording demonstrating this behavior, as well as verify the last reported wifi signal strength for this device. This sounds like a different issue than what was originally impacting playback on the Event Timeline.
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13-10-2026 18:43:08
- J
Hi @johnwi. We're sorry to hear you're having trouble accessing the Timeline section of the app; rest assured that our team is investigating and working to resolve the issue as soon as possible.
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07-10-2026 15:17:01
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- U
Mine started doing this 3 days ago rebooted phone doorbell and wifi as the support team suggested still hasn’t fixed it I can hear sound but the video is completely frozen it’s bad considering I have someone I’m trying to protect myself against and this not working is making me feel even more scared!
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08-10-2026 15:03:30
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- U
This was introduced with the latest app update. Affects everyone on iPhone as far as I’m aware. Very frustrating as playback is something we are paying for and we haven’t had access now for quite some time.
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09-10-2026 07:02:05
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Caitlyn_Ring
Our team has released a hotfix for this issue, so we recommend checking the app store to see if an update is available for the Ring app. Please keep in mind that app updates are rolled out in batches. We appreciate your patience as we worked to get this resolved.
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09-10-2026 17:18:37
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