Hello Ring Support,

I have a Ring doorbell that was previously installed at my mother’s house. We removed the device because it was no longer needed there and I want to install it at my own home.

The problem is that the device is still linked to the previous Ring account. We no longer have access to the old email address and we cannot reset the password, so we are unable to remove the device from the old account.

I am the current owner of the device and I would like to request an ownership transfer so I can connect it to my own Ring account.

Please help me remove the old account connection and allow me to set up the device again.

Thank you for your support.

Kind regards,
Sevda