‎Time for devices is incorrect within the app

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U

user32287

Time for devices is incorrect within the app

app-settings

troubleshooting

We have recently set up a ring doorbell and alarm system (including security cameras) within the app, the time shown on all of the devices is incorrect but I cannot find a way to change it. Can anyone advise please? Eg, delivery driver came at approx 13.30, ring shows motion at 07.30. It appears like it's 6 hours behind.

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05-01-2023 06:32:06

Responses (1)

J

Justin_Ring

Hi @user32287. If the time is incorrect in your Ring app, try the following steps: - Verify your Ring app and and phone are up-to-date with latest updates - Disable any active VPNs on your phone. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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06-01-2023 18:31:46

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user_0db993

I had same problem open app go to settings edit your address and click use location it will correct its self my address was correct put said I was in usa not uk

Hope this has been helpful

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08-11-2024 16:35:54

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