Spotlight Cam Plus stopped working
Installed a Spotlight Cam Plus about 6 weeks ago. Hardwired to mains, also with one battery pack inside. Worked fine. 22 days now since images or video have been received from the camera. It is online, connected to WiFi. I have cameras beyond this range that work fine. Power is on and stable. Have tried rebooting, no difference. Have tried switching to battery power, it connects ok but still send no images or video. Doesn’t seem to be an option to uninstall and reinstall. Everything else on the wider alarm system is fine, no issues. Suggestions please - or customer services to reply to arrange a replacement.
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07-07-2025 21:34:00
Responses (2)
- U
Thanks for this. No orange button so I assume it’s the white button on top? Followed your steps. Went to reinstall with battery - this installed ok but then wouldn’t connect to WiFi (code P1-99). The WiFi is fine. Later got a P1-65 code too. Tried reinstalling again in hardwired mode. Couldn’t complete the install as no blue flashing light.
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08-07-2025 10:45:39
- U
Those codes are just "cannot connect to wifi" codes. Check the device that has the app installed on it hasn't been setup with a rotating private wifi address as this will really mess things up. On iPhone it in Settings - Wifi. Tap on the (i) next to the SSID and look at Private Wifi Address. If it says "Rotating" move it to "Fixed". It would be prudent to reboot the router after this just to make sure its forgotten that setting. You are probably going to want to go through the setup routing in my first post.....and yes, on the Spotlight Cams it is the button on top!
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09-07-2025 07:35:55
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user63814
Go into the app. Choose the camera with issues. Navigate to Device Settings - General Settings - Remove Device. (choose to delete the footage if you don't need it otherwise it leaves an icon on the app). Do ALL of the following in order: Hold down the Orange button until you see a blue flashing LED on the camera. Remove the battery and unplug the mains power. Hold the Orange button down for 15 seconds. (This is important, it drains power and removes any possible corruptions) Reinstall the battery. If the blue flashing LED does not appear, hold down the Orange button until it does. Add back in the camera using the Add Device function on the app. If you still don't get any imagery, the chances are its faulty and you would be best advised to organise a return/refund/replacement with the supplier.
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08-07-2025 07:59:04
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