Dear Ring Customer Support,

I am writing to raise a formal complaint regarding an annual Ring subscription of £79.99 that is being paid for through my account.

I originally purchased the subscription using my account and payment details. However, my former partner subsequently registered the subscription in his name.

As I am no longer in a relationship with him, I no longer wish to pay for a subscription that is registered under his name and which I cannot manage or cancel myself.

I contacted Ring customer support to request cancellation, but I was informed that Ring was unable to cancel the subscription. I also raised a dispute with my bank, NatWest, but this has not resolved the matter.

I do not wish to continue paying for this subscription, and I am concerned about further annual payments being taken from my account.

I am therefore requesting that Ring:

1. Investigate the subscription and the payment arrangements associated with my account.

2. Assist me in cancelling the subscription and preventing further renewals.

3. Confirm in writing that no further payments will be taken from my account.

4. Consider refunding the £79.99 payment, taking into account the circumstances and my inability to manage the subscription after it was registered in my former partner's name.

If Ring believes it cannot resolve this issue, please provide a written explanation of the reasons and advise me of the appropriate procedure for escalating my complaint.

I would appreciate your assistance in resolving this matter as soon as possible.

Kind regards,
[Your Full Name]