Had my property damaged by thieves who disabled my ring doorbell so decided to order newest model and set of cameras. Ordered on the 3rd October with everything in stock, got a good deal in their sale event. A week passed without any update on my order. Called and was told everything was in stock and my order was being fulfilled. Got to yesterday the 15th and still no update. Called again to be told it was being processed and should be sent soon. Two hours later I received an email saying I had two separate refunds, neither totalled my order value and no explanation. After over an hour on the phone to a call centre they said my order was cancelled but could not say why. After demanding to speak to a manager he said they could not fulfill my order despite taking my money two weeks ago and the items I ordered where showing in stock 

Absolute joke and still £40 short on my refund for some inexplicable reason 

Thought ordering direct from manufacturer would provide more certainty and protection. How wrong I was and will be ripping out my old ring doorbell, cancelling my subscription and telling everyone what a fraud this company is