First set up Base Unit but stuck at solid blue light

Question

Hello.I just plugged in the Base Unit fresh out from the box and it stuck at solid blue light without any responses on pairing or reset (short or long press up to 1 min). How should I do?

Justin_Ring · Answer

Hi @user_b0737b. This Help Center article will provide you with steps to try to troubleshoot your Base Station. https://ring.com/support/articles/ppdv1/Troubleshooting-Messages-During-Ring-Alarm-Base-Station-Setup. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.  https://ring.com/support/contact-us/call?hasLangChanged=true

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First set up Base Unit but stuck at solid blue light

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