U
Base station lost WiFi and won't reconnect
alarm
troubleshooting
When I started installing my Ring alarm, the base station connected to the app and to our WiFi. I had to pause the installation for a while and now the base station has the WiFi LED on orange. I reconnected it to the app but it still doesn't see a WiFi network, even if I manually enter the SSID and password. Is this fixable or is it likely that the base station has developed a fault?
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10-08-2026 17:42:14
Responses (1)
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Justin_Ring
Hi @user_bd3d4e. The next best step for your concern would be to reach out to our support team for further assistance. You can give our support team a call using one of the numbers available here.
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11-08-2026 19:02:53
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