Responses (18)

J

Justin_Ring

Accepted Solution

Hi neighbors. If your Ring device is not connecting to your WiFi, try the following steps:

• Factory reset your Ring device by pressing and holding the setup button for 20-25 seconds.
• Reboot your router by unplugging it from power for a few seconds and powering it back on.
• Verify your wifi password is correct. You can test this by forgetting your wifi password on your phone and reconnecting it. If your phone does not reconnect your wifi then your wifi password is wrong and you will need to contact your internet service provided for further assistance.
• Try doing your setup in the same room as router if possible.
• Try completing your setup with another phone or tablets using the same account from the original phone.
• Verify that your router security settings meet what the Ring devices need in order to connect and operate correctly. 

We also have this Help Center page with other steps to try. If you have tried these steps and are still having the same concern, please reach out to our support team for further assistance. You can get in touch by sending a message @Ring on Facebook, X, or Instagram.

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27-09-2023 23:37:09

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U

user_89ae5c

It really shouldn’t be this difficult the cost of the service and still connection issues. 🤬

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24-09-2024 21:33:32

U

user_47ef2f

I was having issues as well after upgrading/changing internet. Could not connect to the new network. Tried and failed rebooting ring device, uninstalling and reinstalling app. I was getting so frustrated, I almost threw out doorbell. Decided to download app on another device and program doorbell through that. Success! Thanks for the suggestion.

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18-04-2025 13:30:20

U

user_68c810

Hi Justin,

I was able to reset my Ring doorbell and connect it to the new Wi-Fi network; however, the doorbell is still not working. I’ve also confirmed that my Wi-Fi is set to 2.4 GHz to ensure compatibility with the Ring device.

Although the app indicates that the connection was successful, the camera is not functioning. Instead, a message appears stating that the doorbell is installing a software update, which is supposed to take up to 15 minutes. Unfortunately, the update has been stuck in this state for the past two days.

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29-01-2026 23:39:19

C

Caitlyn_Ring

Hi @user_68c810. Updates should only take about 10-15 minutes, depending on wifi connectivity. Since the update keeps failing on your Ring doorbell, I would suggest following up with our support team @Ring on Facebook, X, or Instagram.

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31-01-2026 00:09:13

D
De4Jager
I have exactly the same problem, I am following any answers/suggestions.
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25-09-2023 19:10:44
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U
user59928
When I try to set it up my WiFi doesn’t show on the Wi-Fi options?
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26-09-2023 11:24:52
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M
Muffit
I have just a changed to Virgin with a hub 5, the battery ring cams, doorbell and chime all connect fine. The plug in indoor cams don’t 🤷‍♀️
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26-09-2023 11:36:12
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U
user60069
Today received my new Doorbell Pro 2 and have completed the installation process. I am now attempting to setup the Doorbell but cannot complete the task because the Wi-Fi network “Ring- f471f4”is not connected to the Internet. I was told to allow Wi-Fi Assistant to switch to a better Wi-Fi network and I followed the described process. However, the Doorbell then finds and establishes a connection with my home Wi-Fi system but then never completes it’s process of connecting with the Ring Doorbell to complete setup. I viewed the video that was offered but the video is so small that I cannot read the text. How can I get the doorbell to connect with my home WiFi system?
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27-09-2023 13:18:28
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