Responses (29)

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user_004014

User Solution

The solution is to push the Reset button on the back and the doorbell button on the front simultaneously and hold for 40 seconds.

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04-02-2026 16:42:09

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user_b61461

I managed to get mine back on after reading and doing this. It came back online and did a software update.

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05-02-2026 19:06:46

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user_bc60f6

Thank you for this advice. I’ve suffered almost 3 days trying to get this device to work that suddenly went dead. Your recommendation worked beautifully Once it became active again, it did an update. Thanks 

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12-02-2026 01:29:55

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user_dd241c

Tried this but to no avail.

Think its dead.

Bought a replacement battery and tried that as well.

Annoying as app said battery needs charging - but after charge it didn't work

New one required I think

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27-02-2026 09:23:38

C
Caitlyn_Ring
Accepted Solution
Hi neighbors. If your battery powered Ring Doorbell is unresponsive, please first try fully charging the battery using the provided charging cable. Plug it into a standard power outlet for about 6-8 hours. If your Doorbell has a removable Quick Release Battery Pack, you should see an orange and green LED lit when it's being charged, and only a green LED lit once it is done charging.
After the battery has been charged, try factory resetting your Doorbell by holding down the setup button for at least 20 seconds. Once the reset is complete, attempt to set your Doorbell back up in the Ring app using the steps under Set Up a Device. If the Doorbell is still not responsive, please follow up with our support team @Ring on Facebook, X, or Instagram for further assistance.
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30-10-2023 17:16:26
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Maxdog1967

I’ve exactly the same problem Working until last week Full battery Nothing won’t even reset

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28-10-2023 08:36:22

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user68266

Mine too 🤷🏻‍♀️. I ve had nothing but trouble with this doorbell and its account. But yet my first doorbell that is just 6 months older is running perfectly 🥵🥵

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26-11-2023 02:56:49

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SaraJFT97

The battery is fully charged. I have two batteries fully charged and doesn’t matter which one I put in the doorbell has no life to it at all. There’s no spinning light and nothing happens when you press the reset button.

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06-11-2023 13:54:27

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Caitlyn_Ring

@SaraJFT97 Since your Doorbell is unresponsive, you would need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for further assistance. They can ensure all applicable troubleshooting has been done, then determine the best solution based on your device's [warranty](https://ring.com/warranty).

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07-11-2023 15:17:41

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Caitlyn_Ring
A post was split to a new topic: [Can't connect to Doorbell](/t/cant-connect-to-doorbell/239405)
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07-11-2023 15:01:34
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