Ring doorbell cam no live view
So up to 3 days ago, my ring camera pro was working perfectly. Since then I have not been able to access live view.
I contacted live chat, and they informed me that there is a "known" issue currently with the live view. But still, the assistant made me jump through hoops before explaining this.
On her direction, I reset my router, uninstalled the ring camera app, reinstalled it. Then factory reset the camera etc etc. Firstly, if there is a "known issue" why did I have to do all of that. Secondly, all of the systems that are listed in the ring app are according to ring, live and have no issues.
Why were we not informed of this at an ongoing issue?
And if like me you are paying for a ring plan per month, are we going to be refunded for the time that our devices cannot access what we pay for.
Also, why is the live chat "closed as it's out of hours" at 11am UK time.
Utterly ridiculous
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13-04-2026 19:30:27
Responses (2)
- C
Hi @user_a84a0c. If your Ring doorbell is offline, what happens when you try to reconnect it to wifi in the Ring app? Are you getting a specific error message, or seeing a light pattern on the doorbell itself? We have additional troubleshooting steps for offline devices here.
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17-04-2026 15:49:52
- C
Hi @user_41b5dd. Our support team will typically run through all applicable troubleshooting steps to narrow down the cause of an issue. What exactly happens when you try to activate Live View? Are you getting a particular error message, or is it a black screen?
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17-04-2026 15:45:03
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user_a84a0c
You are not alone. I have a similar issue with my doorbell and was taken through the same procedure. The doorbell appeared to work for a few weeks but has now stopped. The doorbell is on the outside wall the chime is on and has a similar WiFi strength signal. Chime remains connected, doorbell does not. Like you I have a ring plan and think I am paying for nothing. Listen to your customers Ring.
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14-04-2026 07:25:58
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