Hi All, 

Desperate for some help! I've waited almost a month for my replacement doorbell to arrive. I sent all of the broken doorbell back at start of August using the UPS label that I was given. It arrived safely and UPS sent me confirmation and a name. 

I've waited a month for the replacement to get here and every time I speak to customer service they just tell me to "be patient" and that they have carrier issues!! 

I've asked for them to either send me a replacement or refund the broken doorbell they are holding hostage, and no luck- I just get told to be patient. 

Has anyone actually successfully received a replacement or did you have to go through Credit Card to get the money back to replace.