Problems connecting to live view.
I have had two Ring doorbells for a couple of years and have had no problems at all. Just over a week ago, I found that one or other or both would not connect to Live View. I decided to buy two brand new Ring devices. The problem has persisted. I have tried ALL the obvious things suggested - done full resets on the devices, deactivated them and then re-added, turned off router and ONT. (I have excellent upload and download speeds).
All devices show as online, all have good signal strength.
I have deactivated one and now have three online. They are taking it in turns to connect to Live View. I can have none of them connecting (as in pic) or all three or one or two. They swap around.
I spent a long time on the phone to Ring Support. They insist it's a problem with my WiFi (I don't see how it can be). My ISP insists this is a 'known issue' with Ring.
Is this a Ring problem or a Network problem??
24 •
2 •
1 •
21-04-2026 18:45:14
Responses (2)
- C
Hi @user_dc13ed. Thank you for listing which troubleshooting steps you have tried so far, and for including screenshots demonstrating what you're experiencing. While a good signal strength is necessary for optimal performance, network upload and download speeds are also important to consider. What is your internet upload speed? You can run a speed test on your phone, but make sure you are only connected to wifi, not mobile data.
•0
27-04-2026 19:29:30
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
user_dc13ed
0
21-04-2026 18:52:32
•