Responses (1)

T

Tom_Ring

Hi @Coolmistry. This red colour is due to the nightvision getting stuck in the on position. To fix this, remove the power from your Doorbell for 3 minutes, then power it back up. If that doesn't work right away, you can reset the Doorbell. To reset the Doorbell, hold the setup button down for 20 seconds, then release. After the Doorbell resets, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. If this does not fix the red colour, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.

0

•

05-10-2020 17:30:54

•

Reply

C

Coolmistry

Hello and thanks you Tom, Yes I have try reset and discount power supply but it still no change! I have contact email to Techinal Support! Thanks for your help

1

•

07-10-2020 11:27:15