U
Preview unavailable
live-view
battery-video-doorbell
troubleshooting
Has only had this problem before? There is no preview available and when I go to live view it just spins then unable to connect. Battery full on solar charge, WiFi good. Any idea how to fix this ? 

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12-08-2026 18:54:13
Responses (1)
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Caitlyn_Ring
Hi @user_cf4c34. Thank you for including screenshots that show what you're seeing on your end. What is the last reported wifi signal strength for this doorbell? You can find this on the Device Health page in the Ring app. Additionally, have you tried rebooting the doorbell?
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13-08-2026 21:39:20
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