U
It died, charged it then just stopped working altogether
wifi
battery-video-doorbell
troubleshooting
I have a Ring Video Doorbell (2nd Generation). The setup consistently reaches 95%, the LED turns blue, then the app says ‘Setup did not complete’. I’ve factory reset the device multiple times, tried two different phones (iPhone and Samsung), tried both my home Wi-Fi and a mobile hotspot, and set it up as a new device. The device continues broadcasting the Ring Setup network after the failure.
13 •
2 •
0 •
23-07-2026 21:34:07
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @user_9c97c4. Try rebooting your router as well. If you have tried this step and are still having the same concern, reach out to our support team for further assistance. You can reach our support team on Facebook, X, or Instagram by sending a private message to @Ring.
0
24-07-2026 21:40:52
•