How to accept a sharing?
Hi,my boss sent me the email with the link to share the doorbell, but when I click on "manage", it opens up a page that states "no location found". What am I doing wrong? Thank you for your help.
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07-07-2025 21:52:24
Responses (2)
- U
Hi Justin, I have already tried but no joy. That's why I wrote here, hoping in some better help. She sent me already 3 email with the invitation, but when I click on "manage" in the email and the app open up on my mobile phone there is nothing to accept. How can I address this inconvenience please?
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09-07-2025 07:01:42
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THi @user_da5bea. Try deleting any Shared User emails that you may currently have. Also, delete any Shared User invitations that have already been sent. Once you ensure that you are working with a "clean slate", follow the steps in the link shared above. This will mitigate any issues that you may be encountering.
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10-07-2025 14:07:39
CHi @Writtle2008. If you haven't done so already, try accepting the Shared User invite on a computer instead of your phone. Log into Ring.com prior to accepting the invite. If this issue persists, you can follow up with our support team @Ring on Facebook, X, or Instagram.
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21-07-2025 15:33:03
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Justin_Ring
Hi @user_da5bea. I suggest following the steps mentioned in this Help Center article on how to accept a Shared User invite. https://ring.com/support/articles/clv68/adding-and-managing-shared-and-guest-users
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08-07-2025 22:56:06
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