Broken Clip on Ring Battery Video Doorbell (2024) – Faulty Design, Not Covered Under Warranty?
Hi all,I’m really disappointed and hoping someone from Ring Support sees this.I purchased the Ring Battery Video Doorbell (2024 release) less than 6 months ago. When I recently went to remove it from the bracket to charge the battery, exactly as designed, the plastic clip on the back of the doorbell snapped. I didn’t force it, drop it, or misuse it. This seems to be a clear design flaw, especially since I’ve seen others report similar breakages.I contacted Ring Support expecting a straightforward resolution, especially since this is a relatively new product well within the standard warranty period. Instead, I was told it’s not covered under warranty and was offered a 30% discount code, which feels more like a brush-off than a fix.It’s disappointing to see a clearly defective part written off as wear and tear when it’s a core component meant to be used regularly (to charge the device!).If any Ring reps are reading this:Please do the right thing and help arrange a replacement or proper repair for what is obviously a manufacturing issue. This isn’t about a discount, it’s about trust in your product quality and support.Thanks in advance to anyone who can escalate this or share similar experiences.Matt
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18-07-2025 08:12:17
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user63814
It's always sensible to include where in the world you are when posting issues such as this on an international forum. Once we know where you are located, someone in that country can advise on the local laws regarding warranty claims. For example in the UK and Europe, a product is expected to last a reasonable amount of time and be fit for purpose, both of which Ring appears to have failed on. Failures of this type when following the instructions, especially in the first 6 months where the onus is on the manufacturer to prove the fault did not exist when the product was new, would require Ring to replace the defective item. Products are also expected not to fail even with an element of misuse, this should be built in to the initial design. If Ring continue to deny responsibility, UK residents can look to the Small Claims Court to resolve. It costs £80, but you can include costs in your claim. You don't even need to go to court. Of course, that's if you are in the UK and parts of Europe. Elsewhere in the world I don't know.
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18-07-2025 09:45:33
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