Battery Video Doorbell 2K
I am experiencing an intermittent issue with my Ring Battery Doorbell 2K.
The doorbell does not always respond when the button is pressed. Sometimes, I need to press the button two or three times before the doorbell successfully rings.
I am also having problems with Live View. Sometimes Live View connects normally, but on other occasions it remains on the loading/connecting screen for a long time and fails to display the video.
According to the Ring app, the device health appears normal:
- Battery level: 78%
- Wi-Fi signal strength: RSSI -53
- Device status: Online
As the Wi-Fi signal appears to be good and the battery level is sufficient, I am concerned that there may be an issue with the doorbell itself, its connection, or the device waking from standby.
Could you please advise what troubleshooting steps I should try?
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07-10-2026 16:48:25
Responses (1)
- U
Hi, thank you for your reply.
I have already rebooted my Ring Battery Doorbell 2K several times, but unfortunately, the problems still persist.
The doorbell sometimes requires two or three button presses before it rings, and Live View frequently gets stuck on the loading screen or fails to connect.
According to the Device Health page, the Wi-Fi signal strength is RSSI -53, the battery level is 78%, and the device is online.
As rebooting has not resolved the issues, could you please investigate further and check whether there might be a hardware or firmware problem?
I would also like to know if a replacement is possible if the device is found to be faulty.
Thank you for your help.
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09-10-2026 11:11:32
THi @user_9677a3. Feel free to send us a private message on Facebook, Instagram or X @Ring for more support with this. Once we get your message, we can start looking into this more.
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12-10-2026 13:39:21
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Caitlyn_Ring
Hi @user_9677a3. Thank you for providing those details from the Device Health page. Given that the issue is intermittent, the root cause may also be intermittent. First, I would suggest rebooting the doorbell using the reboot option from the Device Health page. If this issue happens again, try checking the signal strength and network speed at that moment to see if the signal is weak or the speeds are low.
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08-10-2026 22:11:36
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