‎Wireless Ring Video doorbell NOT recording

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BellaIsabel

Wireless Ring Video doorbell NOT recording

hardwired-battery-video-doorbell

Hi. My doorbell hasn’t been working right and last night after 8:46 pm it stopped recording all together. I have no feed-history. It’s very frustrating. I checked all settings (which haven’t changed since the time it was working) Does anyone know how to get this to consistently work?

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02-03-2021 11:20:21

Responses (1)

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Tom_Ring

Hi @BellaIsabel. This could be due to the connection that your Doorbell has to your wifi network. What is the [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-Values-and-Wireless-Signal-Strength) for your Doorbell and is there anything that could cause [wifi interference](https://community.ring.com/t/device-tips-wifi-interference/221)? I would also check the Device Health in the Ring app to confirm that the Doorbell is still online. Let me know if this works!

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03-03-2021 21:35:27

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BellaIsabel

RSSI -48? can i change that? i always change battery at 29% not sure why but it alerts me then and i change it right now it’s 89%.

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04-02-2022 12:45:53

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Tom_Ring

Hi @BellaIsabel. An RSSI of -48 is sufficient. Try rebooting your internet router to see if that will aid in the Doorbell recording.

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07-02-2022 22:49:58

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