Responses (1)

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f350bronco

I live in Minneapolis (cold). I had the same problem with my Ring Pro, the pre-buffering became intermittant and eventually stopped altogether. I called Ring support and they remotely rebooted my device restoring the pre-buffering. I wonder how long it will work. Hope that works for you.

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23-12-2019 21:35:17

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athilla

Thanks for this idea. I rebooted the doorbell myself via the electrical breaker yesterday (same as a remote reboot?) . So far it seems good/ better. Like you said we'll see how long it lasts. What I did notice was if you have a few motion events close together the prebuffer is good for the first but less so for the others. Will keep you posted. Let me know if you find out anything else on your end. Cheers!

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28-12-2019 20:12:54

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Bonemaro

I'm having this same issue. It worked fine at first install and now, if someone took a package from my porch, I'd get a video of them half-way down the driveway. I'm going to try resetting the power from the breaker and see what happens.

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26-01-2020 14:50:03

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athilla

Yeah mine started acting up yet again a bit after the breaker reset. It's inconsistent. I guess many will need to put in a support case before they take notice. I'll do one soon and post any update. Let me know if you/anyone does the same...

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26-01-2020 14:59:43

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Bonemaro

Where do we open a support ticket? Do you have to call? I just hit the breakers. I'll report my findings.

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26-01-2020 15:02:55

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athilla

They seem to have some support phone numbers: • US: +1(800) 656-1918 (24/7) • US: +1(888) 981-8993 (Español - 24/7) • INTL: +1(310) 929-7085 (24/7) Also I have seen en email address go through somewhere: help@ring.com

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26-01-2020 15:11:51