‎Video Doorbell Pro 2 damaged compatible chime NuTone BK115LWH-1

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A

AD4

Video Doorbell Pro 2 damaged compatible chime NuTone BK115LWH-1

hardwired-video-doorbell

cs-support

I installed Video Doorbell Pro 2. I have compatible chime BK115LWH-1 as listed in supported chime list. I changed my existing transformer c905 (16V,10VA) to Hampton Bay Branded Wired 16V/30VA Doorbell Transformer. It worked all fine for one day. Next day I smelled something burning and opened Chime which was humming continuously. I see plastic piece on plunger has melted. Have anybody face this issue? What should I do next?

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19-01-2022 18:46:44

Responses (2)

C

Caitlyn_Ring

Hi @AD4. The Pro Power Kit also needs to be properly installed along with the Doorbell Pro 2, and you can find installation instructions in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/115005974286-How-to-Install-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro) to see how that's done. In the case of any safety concerns such as this, we still highly recommend you to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further with you and ensure it gets safely resolved. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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19-01-2022 20:44:29

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user69339

Hi @AD4 and @Caitlyn_Ring I have exactly same chime as you, but i only installed the pro2 power kit as in ring youtube video, also https://support.ring.com/hc/en-us/articles/360054675132-Installing-Your-Video-Doorbell-Pro-2. but chime did not work after the installation. i checked that BK115LWH-1 is compatible with pro2, could someone told me what is the possible reasons? thanks!

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02-12-2023 04:01:06

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