Responses (2)

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Ryan7777

Having the same issue. Except I have a brand new ring device, bought a plan after the trial ended and it’s still not updated or saving my videos, everything that was saved is gone. This does not give me much confidence in ring security. You guys can’t even get subsections right, you just straight up delete our videos with zero grace period, hand out our data to whom ever you feel like by default, bug me with constant motion alerts, essentially strong arming me into the plan I am not getting use of because you can’t seem to get my account and app linked up and on and on. Why did I sign up for ring or buy your devices in the first place when you aren’t looking out for me…? Ring is starting to seem more like mafia protection, which isn’t a good thing!

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20-12-2022 11:57:41

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Tom_Ring

Hi @Ryan7777. Videos are only saved while there is an active Ring Protect Plan. While there is no grace period, many attempts are made to let you know that your trial/active plan is ending soon. This is done via in app notifications and emails. One of the benefits of a Ring Protect Plan is [Smart Alerts](https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-), which can reduce the amount of unwanted notifications. You can learn more about the Ring Protect Plan [here](https://support.ring.com/hc/en-us/articles/115001671383-Ring-Protect-Subscription-Plans).

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21-12-2022 16:07:02

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user32964

Did your issue ever get solved. I have the same problem. I tried talking by phone but you can’t understand their variety of English.

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11-01-2023 18:42:57

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user32964

Tom, That is the kind of answer I have gotten from every person I have communicated with at Ring. Don’t refer us to yet another canned statEment. How do we solve our problems. For the record let me restate. My 30 days expired on 1/5. At first I didn’t see the notifications about Ring Protect. By 1/7 I had subscribed for the one year program fee. As yet my Ring Video door Bell still does not provide notifications or alarms as it did before the initial 30 day period expired. I can only see live views. It would seem to me that a system that shut me down right on schedule on 12/5 should be able to turn me back on as soon as it saw I have subscribed to Ring Protect. Of course all others I communicated with told me go to my doorbell and we would see if it works. Of course I purchased it so I could maintain security profile while I am away for the winter. I am now 1100 miles from my door bell, so I can’t be there. Of course I was 1100 miles away when you shut it off too. Please help. This problem seems to be an easy fix for Ring.

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11-01-2023 19:08:47

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Justin_Ring
Hi @user32964. I'm happy to chime in. If you are not receiving notifications from your Ring device, try the following steps: - [Reboot your Ring device from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Check that Ring Alerts and Motion Alerts are enabled in your Doorbell settings. - Disable any active VPNs. We also have this Community [page](https://community.ring.com/t/how-to-troubleshoot-ring-notifications-on-ios-and-android-devices/131556) on other steps to try when notifications are not working as they should. If you have tried these steps and are still having the same concern, you will have to continue to work with our support team to further investigate and assist. Some troubleshooting steps may require that you be at the same location as your Ring device.
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12-01-2023 20:34:33
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