‎Stuck updating won’t connect - new device - 1 ring doorbell works fine & 1 will not connect no matter what I try

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user46875

Stuck updating won’t connect - new device - 1 ring doorbell works fine & 1 will not connect no matter what I try

hardwired-video-doorbell

Stuck updating won’t connect - new device - 1 ring doorbell works fine & 1 will not connect no matter what I try. Tried unplugging everything multiple times. Tried holding orange reset several times. The ring keeps getting stuck “updating” won’t connect to wifi ? Yet the other ring doorbell connects fine. I forgot the other doorbell in case it was interfering. Didn’t help. Help ! What’s left to try ? Send it back ? Thanks

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01-06-2023 09:54:32

Responses (1)

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Tom_Ring

Hi @user46875. If a reset or power cycle will not cause your device to become responsive, you'll need to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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05-06-2023 19:05:13

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