Solar panel not charging Ring Door Bell

Question

I have a Ring Door Bell 2 and a Solar panel.  The area around the front door does not have any power for the door bell so I was hoping the solar panel could keep the door bell charged. It is down to 88% and I am concern that it is not charging the doorbell.  I called Customer Support and they told me that the solar panel don't charge the door bell it only helps maintain the battery.  Can you please tell me if the solar panel will charge the doorbell or not.

Hudson2 · Answer

First, try opening your Ring app and navigate to device health. From there, check if your device is connected to a solar panel. If it still does not detect the solar panel, even after you have checked the wires, and cleared debris, then it may be defective. In this case, all you can do is to replace your solar panel.

Mike89107 · Answer

Thank you for replying.  I did what you asked and  per my health screen the solar status shows Connected. As of today 11/14/21 my Ring Door bell is down to 86%. I have repositioned it so that it is facing south since it is Winter time and the sun is in the southern hemisphere.  I have disarmed the door bell to see if the Battery Level comes up today.

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Solar panel not charging Ring Door Bell

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