Responses (34)

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Caitlyn_Ring
Accepted Solution
The Snapshot Capture feature requires an active Ring Protect subscription. Once you’ve ensured your subscription is active, follow the steps outlined here to make sure Snapshot Capture is set up properly. One other thing to note is that motion detection must be enabled in order for Snapshot Capture to function. If you have motion detection turned off in a particular Mode, this will prevent snapshots from being taken. Additionally, if you live in a high traffic area, try reducing your Motion Zones, as back-to-back recordings will prevent snapshots from being taken. If you’ve checked all of the above, and this feature still isn’t working, please follow up with our support team @Ring on Facebook, X, or Instagram.
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06-03-2026 14:40:56
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gijose83
Been noticing the same issue the last week or two…it might record one or two intervals and then there’s a huge 3-12 hour gap of no snapshots before the next one shows up.
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02-01-2022 08:09:19
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Tom_Ring

Hi @user6895. Do you have an active Ring Protect Plan subscription? This is required for Snapshots to work. You can learn more about Snapshots in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034443672-Using-Your-Snapshot-Capture-Feature).

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03-01-2022 20:20:12

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user7090

@Tom_Ring I have Professional Monitoring and am having the issue that others are describing. I have two cameras (one wired, one battery) and each camera has Device Settings > Snapshot Capture set to "Every 14 Minutes." When I open the Ring app, in the Dashboard, I can see the latest Snapshots in the thumbnail images for each camera (assuming the last "event" was a Snapshot). However, when I click a thumbnail image for either camera, there are no Snapshots *anywhere* on the Timeline - they're totally gone! The only events on the Timeline are Live View, Person Detected, Motion Detected, and Linked Events. Why did Snapshots disappear from the Timeline? I should note that Snapshots do not appear under Event History either. Past Snapshots are not visible anywhere on the app. So, it seems to be an issue with the app. The cameras are recording the Snapshots (I know this because I can see the thumbnails when I open the app) but they are disappearing from the Timeline. When will this be resolved? I spent awhile on the phone today with Ring Support which did not help.

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04-01-2022 01:40:37

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user6895
I have a ring protect basic plan so believe this should still allow the snapshot feature to work?
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03-01-2022 21:35:57
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Tom_Ring

Hi Neighbors. First, go over the steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360034443672), just to ensure that there hasn't been a step that was missed. You can also try disabling Snapshot Capture and then enabling it again. If your device is battery powered, make sure that your battery is fully charged as a low battery could cause the Snapshot Capture to not activate.

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05-01-2022 18:00:04

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user7090

Hi @Tom_Ring I reviewed the article and can confirm that I performed the steps correctly. I also tried disabling and then re-enabling Snapshot, but the issue still persists. I am having the issue on both battery-powered and wired cameras. This appears to be a bug in the app. Are you able to escalate this?

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05-01-2022 18:21:54

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user_0828d3

To ring management: you know the feature does not work properly. Why don't you fix it rather than assuming the customer has failed to do something correctly and pointing us to these useless articles?

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02-10-2025 16:08:57

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user_0828d3

To ring management: you know the feature does not work properly. Why don't you fix it rather than assuming the customer has failed to do something correctly and pointing us to these useless articles?

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02-10-2025 16:09:01