Responses (2)

S
shawntabat
My doorbell also stopped working and does not broadcast any network during setup. No matter what I do--whether it's use a different mobile device, factory reset, pull the battery, etc., I cannot get the device to broadcast the Ring setup network. I also find it's pretty lame that Ring Support will only provide me a discount code to purchase a new doorbell instead of actually helping me resolve the issue. I bought this three years ago and is now a paperweight. It definitely makes me question their products if they will only last a few years before being forced into purchasing a new device as a "fix."
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31-12-2020 19:40:19
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K

kevinstylus

My Gen1 Ring Doorbell no longer shows up on my home WiFi or connects to the Chime extender. I'm a wheelchair-user and need this device, to let visitors/deliveries know that I'm slow getting to answer the door. The Doorbell was working fine for months, but last week it lost wi-fi connection. My Broadband router's dashboard shows all available devices, it shows everything (plus most of the neighbourhood's devices), but the doorbell is not detected. The 'discoverable mode' seems erratic, usually when I press the orange button, the light will circle once then go off, if I press the button twice quickly, the light will continue circling but won't stop until I hold the front door-ring button down. The extender/chime is shown on my home network, and 'looks' for the doorbell, but the Wi-fi on the doorbell is not sending/receiving. I've tried adding the device by using its Mac-address, no success. I really need to get this doorbell working, it's so annoying missing deliveries then having to get myself with wheelchair into the PostOffice parcels depot (which has limited opening-hours and no parking).

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01-03-2021 13:30:10

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T

Tom_Ring

Hi @kevinstylus. Does the device have a full charge? These symptoms are often related to a weak battery. I would try to perform a reset and then try to reconnect you device to wifi. You can perform a reset by pressing and holding the reset button for 20 seconds, then release. Once the device reboots, you can [reconnect](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) it to wifi. I hope this helps!

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03-03-2021 15:25:38