‎Ring pro 2 not recording audio

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rnemtb2

Ring pro 2 not recording audio

device-settings

troubleshooting

hardwired-battery-video-doorbell

Good morning, Since app update 5.55.0 my ring doorbell pro 2 does not record audio. I have tried all recommended troubleshooting to no avail . Anyone have any suggestions? Thank you

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29-12-2022 12:20:49

Responses (1)

C

Caitlyn_Ring

Hi @rnemtb2. The audio streaming and recording may be toggled off within the settings for your Doorbell Pro 2. In the Ring app, tap the menu in the top left > Devices > Doorbell Pro 2 > Device Settings > Privacy Settings > ensure that Audio Streaming and Recording is toggled on, otherwise audio will not be captured in your videos. Let me know if that helps.

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29-12-2022 18:44:19

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