I bought a Ring Video Doorbell (2nd Generation) three and a half months ago. Two days ago, the battery was fully discharged, and the doorbell stopped working. I removed the doorbell, fully charged the battery to 100%, and reinstalled it. However, within two days, the battery level dropped to 44%. My motion alerts and recording features are turned off.

My doorbell is hardwired with a 15V AC transformer intended for the in-home chime and to charge the doorbell battery, according to Ring’s specifications. Although Ring indicates that heavy use might require more frequent charging, this is not the case for me. With the battery level dropping to 44% in just two days, it seems that the battery might not last more than a few weeks this time. I am fine with charging the battery every three months or so, but not every month.

Can someone assist me with the following questions:

-What is the warranty coverage for the doorbell?

-Is there another Ring doorbell model that performs as per Ring's specifications?

-Will Ring Support provide an explanation and solution to this problem?. 

II tried calling Ring support, but it went straight to voicemail, and no one came online. The chat support also does not have the capability to address support issues.