Responses (4)

A

AZ3

Mine was doing the same thing, (Ring Pro 2), came here for answers, hadn't found anything. Was poking around the app and found that this model can be rebooted from the app, I rebooted and it started working again. Have you tried rebooting?

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11-09-2023 11:03:49

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U

user57962

Interesting! I did a reboot and completely removed the doorbell from my app and set it all up again. It worked perfectly for a couple of days. Unfortunately it’s now back to not working - exactly the same issue as before. So frustrating. Thanks for your help.

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17-09-2023 06:55:37

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Caitlyn_Ring

Hi @user57962. When you say the doorbell feature no longer works, do you mean that the Doorbell isn't registering when you press the button? Does it make any sound, or send a notification to your phone at all? It would also help to know if the doorbell press shows up in the Event History tab. Hi @AZ3, I'm glad to hear that a reboot resolved the issues you were experiencing. :)

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12-09-2023 22:55:20

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user57962

Hi. Doorbell function not working at all - button doesn’t go blue, no ring through the chime, no notification from the app. I ended up deleting and setting the doorbell up again. It then worked for a couple of days. Unfortunately, it’s now not working again with exactly the same issue. Please advise.

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17-09-2023 06:54:16

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Justin_Ring

Hi @user57962. I'm happy to chime in. Those were excellent steps to try to fix your concern. The next best step would be to give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call to further investigate.

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18-09-2023 19:14:41

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user57962

Thank you. I’ve tried calling but looks like I’ll be charged for the call from my phone provider. Do you have a free number to call?

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19-09-2023 18:50:31

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Justin_Ring
@user57962. What country are you calling from?
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20-09-2023 17:41:20
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