‎Ring doorbell Pro keeps restarting and never goes to configuration

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Arrudard

Ring doorbell Pro keeps restarting and never goes to configuration

device-settings

troubleshooting

power-issue

Hi, I'm having problems with my refurbish ring doorbell pro. In first I tried with a transformer that I had that was 16V, then I bought a 18v on Amazon that was saying that worked just fine: https://www.amazon.com/dp/B07SL49GTH/?coliid=I33ODUQA7SI5PU&colid=1JT5VPFE8K16U&psc=1&ref_=lv_ov_lig_dp_it then after changing I Still can't go to the configuration mode... I left 2 days on, and the thing is that he start blinking the top blue, blink like 8 times, then stops, i can hear really close to him the sound like it was turning power off then the power on, then start blinking the top blue. I think my doorbell pro its broken.. because I already tryed to reset several times... and nothing happens.. if I click on the certer button it sound like I was ringging the bell, then blinks the white led all circle, and after 10 sec. turn off and then starts blinking the top blue again... I tested with the voltimeter, and says 18v. What I'm doing wrong or its a bad doorbell and need to be replaced?

2575 •

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30-08-2021 17:40:16

Responses (1)

Caitlyn_Ring

Hi @Arrudard. For a reset, you'll also want to make sure that you're holding the setup button down for at least 20 seconds fully. Once the reset is done then you want to try setting the Doorbell back up in the Ring App. This is typically what I recommend for concerns like this, but it's also worth noting that the power adapter you linked is not made by Ring so we cannot confirm it will work with the Doorbell Pro. You can find a compatible transformer on our website [here](https://ring.com/products/hardwired-transformer) and a power adapter listed [here](https://ring.com/products/video-doorbell-plugin-adapter-gen-2). These are both compatible with the Video Doorbell Pro, as having an incompatible power source could be causing the concerns you're running into.

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31-08-2021 20:24:40

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ignacioblee

Hello, i´be the the same trouble with my video doorbell, i have the **"MEAN WELL Ultra Slim 1SU DIN Rail Power Supply 12V 1.25A 15W HDR-15-12"** for my **energy supply**, but it seems **keep restarting again again again**, does´t matter **how many times pressing the yellow butun, 10, 15 or 20 secs**, well that **DIN it comes on my pakage "Ring doorbell pro" kit installation** and equipment it self, what can i do if it doesn´t work? **it costed $250 usd**. if you need i can send you a video showing what it does and how it has installed, with the recommended equipment. and i dont mean, any way, buy other energy supply.

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08-05-2023 04:12:14

Caitlyn_Ring

Hi @ignacioblee. The Video Doorbell Pro requires a 16 to 24 VAC, 10 to 40 VA transformer to provide sufficient power. The power supply you listed (MEAN WELL Ultra Slim 1SU DIN Rail Power Supply 12V 1.25A 15W HDR-15-12) does not appear to meet these power requirements, so it will not provide sufficient power for the Doorbell Pro to work properly.

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10-05-2023 19:30:57

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