Responses (3)

T
Tom_Ring
Hi @dug4jewel. It's difficult to determine why this happens. I suggest reaching out to our support team so they can run some diagnostic tests to figure out if this is a fixable issue. If you have the Ring Protect Plan, you may qualify for a replacement. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-12-2023 16:22:20
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M

medders

I have this exact same issue - did you ever get a resolution?

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10-02-2024 16:32:42

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C

Caitlyn_Ring

Hi @medders. I’d recommend getting in touch with our support team for this concern, so they can take a look at things on the back end to determine why the connection is dropping only when someone rings the Doorbell. We’re only able to assist with general troubleshooting tips and tricks here on the Community, but our support team can take a deeper dive.

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12-02-2024 18:02:26

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samuelles
I have this issue too and it’s been doing this for over a year. I contacted support previously and they were not able to help. Seems to me that there’s a short that occurs whenever the button is pressed. I’ve connected the doorbell properly. I’ve reconnected it making sure that there’s no loose wires. How about getting a discount on a new doorbell? This to me seems like the best way to keep your customers. Otherwise I’ll be happy to replace it with a competitors product.
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04-03-2024 16:50:03
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