Ring Video Doorbell
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Ring doorbell not charging (NOT SOLVED!)
I'm starting a new thread because Ring chose to mark the last in-depth discussion as Solved when this problem IS NOT SOLVED!
They forced a new firmware to these devices which stop them from charging unless you live in the tropics. Spend countless hours troubleshooting, spending more money upgrading the transformer, wiring, all which did not solve the problem. Ring now states their product will not charge in the cold and they have disabled charging to the device. Guess what? That hardwire doesn't actually power the doorbell, it CHARGES THE BATTERY THAT CANT CHARGE BECAUSE THEY DISABLED IT.
Get your sh\*t together Ring! We have already pinpointed it to when your firmware was released that caused the issue, and you have not once acknowledged a problem or tried to be of assistance.
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02-04-2020 00:21:50
Responses (32)
- PI've have the same issue actually talked with support a few weeks ago, to reset my video doorbell after battery died, at no point did she acknowledge this issue. I charged it and a week later died again, earlier in the week I check the health status and did not see wired only battery, odd. I have 19volts at the doorbell. Ring please refund my yrly $30 dollars and I,d like a refund on my V/DB. Did not know when I bought it that it had such a short end of life. Can anyone recommend a better product. Thanks.•
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05-04-2020 00:59:51
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ECall customer service. Get your money for the subscription that's left. If you had the doorbell less than a year, it can be replaced. If not, you're out of luck. They won't give you money for your doorbell. Their are plenty of other brands doing the same thing. I'd research to see what fits you better since each has its ups and downs. Nothing is perfect.•0
05-04-2020 02:29:19
- SRing @Chelsea\_Ring This is the worst experience that we are all incurring, and especially during a time when crime is up in our neighborhoods due to people being without a job because of the pandemic. God forbid a crime occur and we don’t have it recorded because our vendor: Ring, and technology: Ring Video Doorbell 2 failed us! My Power Status consistently shows “very poor” and Battery Level 4% regardless of the time of day, temperature outside, or after performing all of the recommended trouble shooting steps multiple times. The app itself also continues to freeze, and I cannot access my videos (for the ones that actually record), my live view, or neighbor videos and comments because the app just freezes up constantly. The solar charger status shows connected, and there are more videos that record during the day for sure, so this must be the ONLY way it's staying powered at all. My videos have gone almost non-existent at night, which is when all of the crime occurs unfortunately!!! What good does having this product do us if it's failing to record ALL incidents like it advertises??!! And the advice to change the motion settings to less recordings is embarassing for Ring to even suggest as a resolution. Why would I limit recording motions that I want to detect to ensure that I capture any and every thing that occurs in front of my home? That's why I bought the product in the first place! With the amount of feedback from the community all having the same issues and pinpointing it to when your firmware was released that caused the issue, Ring needs to acknowledged this problem and identify a resolution and push a fix immediately. You do not want to be held accountable or show failure and poor customer service during a time when consumers can make a decision to take their business, money and loyalty elsewhere. You ensured you withdrew my annual fee a few days ago with no problem, so I would expect the same respect due back to me in rectifying this issue, and quickly, before it results in a catastrophic loss for Ring. If you choose to not rectify this issue, I will expect a $30 refund issued to me immediately. Also, I've found other articles where consumers have had to call customer service multiple times and when trouble shooting would not solve the issue, a replacement product was sent to the consumer. Is this what Ring is going to suggest to do for ALL CONSUMERS experiencing this issue? [Previous Issue Reported](https://thatguyreviews.com/2019/04/03/the-ring-video-doorbell-does-not-charge-when-hardwired/) Thank you!•
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09-04-2020 17:54:57
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SThank you everyone. Ring please provide a response of how this will be resolved. I have purchased two products with the intent of purchasing more to have a full system through ring. At this time I have ceased any further purchases and have begun researching other options (Nest) due to your non response.•0
09-04-2020 18:04:20
GRing team this is definitely a significant issue. So basically this device is unusable if it's low temps in terms of motion detection. My properly hardwired device went from 93 percent to 88 percent in ONE NIGHT because the temperature was "too cold" and I had too many motion events. Like someone said at this point this device is nothing more than a trickle charge doorbell when it's 90 degrees outside with no motion events. Good luck with that lol.•0
15-04-2020 15:41:06
- Msame issue, spent couple hours troubleshooting, clear a firmware issue. Plug in charger cable, recharges, doesn't recognize the door bell power bracket. Come on Ring!•
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24-04-2020 17:19:08
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HSame here. I had no problem until all the updates and now my battery will not last 4 days. After 8 months of working fine Im subjected to ' yeah its something you did different, like more traffic ' only to know full well it started after they added all the features. Hmm more activations... I'm in lock down in a dead end street...•0
25-04-2020 20:33:55
ONewbie to this thread. Same probem. Complete recharge twice in last 30 days. Last recharge 04/28/2020. Now down to 90%. Less than 12 incidents per day. Looking at Nest as this has now happened twice (Ring shut down from lack of power) during days that it was needed. Ring shows hardwired. No problems prior to January. Come on Ring, tell us what is up?•0
30-04-2020 13:46:26
- RI fixed the not charging/ door bell not ringing issue!!! It’s an easy fix. I had power at the two screw terminals on the back plate , I did not have power at j3 terminal 1 and j5 terminal 1 . The contacts are coated to protect the contact from corrosion. Just lightly sand the back plate terminals. See the attached photo. Now my ring shows hardwired , charges and actually works as a doorbell.•
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30-04-2020 15:44:19
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avaldez99
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04-04-2020 05:31:28
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