Ring Video Doorbell
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Ring doorbell Gen 2
battery-video-doorbell
Once removed from the charging cable it dies when plugged into charging cable it comes to life, says hardwired when it’s only run off internal rechargeable battery? Battery charges, was all fine until a couple of weeks ago!Could the rechargeable battery be at fault or is it the settings that showing it as hardwired be the issue? Can’t change setting for hard wired or battery in app?
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05-07-2025 22:30:35
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Justin_Ring
Hi @user_825d8c. Try factory resetting it by pressing and holding the setup button on it for 20 seconds. If you have tried this step and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true
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08-07-2025 17:55:50
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