Responses (5)

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Caitlyn_Ring
Hi @vctgomes. Hardwiring a battery-powered Video Doorbell will provide a trickle charge to the battery so you may not have to charge it as often. Depending on the activity level of your Doorbell, it may still discharge more quickly than it can be charged via the hardwiring. For more information, review our Help Center article [here](https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring).
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04-10-2022 18:44:25
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vazquezjm
I'm experiencing the same. I even bought a new battery pack but still discharges. Will try setting it so that it doesn't use too much battery and see what happens. In any case, what would be the best voltage and current specs for a transformer? I currently have a 12Vdc 50VA
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01-04-2023 15:00:56
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Justin_Ring

Hi @vazquezjm. A 16V 30VA transformer is ideal for homes with older doorbell systems. Other than that, a transformer that meets the requirements of 8–24 VAC at a maximum of 40 VA will work. Also, DC transformers are not supported.

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03-04-2023 15:56:13

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vazquezjm

Thanks @Justin_Ring I tried with a 24Vac with the same result (the doorbell keeps discharging). I tried both battery packs, the used one and the new one I bought a few weeks ago. At this point I think the Doorbell 3 device is defective :slightly_frowning_face:

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10-04-2023 19:53:20

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Justin_Ring
@vazquezjm. I appreciate you putting in the effort to get this resolved. The next best step would be to contact our support team to take a deeper look into your concern. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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11-04-2023 18:35:56
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vpx
I am having this problem too, with hardwired video doorbell 3. 16VAC power (that I already replaced thinking it was the issue). Motion detection is approximately set to 60% sensitivity on an area of around 50% of the screen. I just disabled the colour night mode (which makes me sick as the device is sold with this functionality) to see if it helps.
The fact that this device is hardwired should prevent the battery to be empty at all time. This is a (very) bad product design. The worse thing is that we do not even receive a notification when the device goes offline because the battery is empty, even with the Ring Subscription!
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23-07-2024 12:49:26
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