Responses (2)

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NickS1

Same problem for me with Ring Video Doorbell. After working for several weeks, I now only receive the visual notification on my phone. I have recharged the device and reinstalled the Ring app. No change. Very annoying...I see this this thread was started on 12/18. There has been no response. Does anyone from Ring bother to monitor this site?

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30-01-2020 04:14:31

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stan_the_man

Thanks for bringing this back up, I thought nobody was here.

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30-01-2020 06:34:13

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mrring

Sam thing with my Samsung S10+ phone. No audible notifications.

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05-02-2020 18:45:35

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cat9201

We both have Iphones and it stopped notifying us a few days ago when someone was near our front door. I don't see any help here on Ring with this?? HELLLLLLOOOO???

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02-09-2020 21:08:42

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Caitlyn_Ring

Hi @cat9201. As this is a neighbor-to-neighbor support forum, it does not serve as a direct line to our support team. I'm happy to offer some suggestions that may help resolve your concern. For notification concerns, typically uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App will do the trick. This refreshes the Ring App's connection with your phone and permissions. You can also check out this Help Center article on how to troubleshoot notification concerns for iOS devices specifically [here.](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices)If this concern persists after trying those steps, it would be best for you to reach out to our support team directly so they can take a closer look and offer more advanced troubleshooting steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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03-09-2020 17:03:49

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mrring
Had the same issue on my Samsung 10+ phone. Ring 2 was working fine notifying for months then stopped. Today just went to door hit the doorbell buttom twice and now I seem to be getting notified on the phone again. You might try it.
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06-02-2020 21:28:35
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