Responses (1)

K

KForressrwr

We have had the same issue today. No problems up to now. Did you manage to fix it?

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05-09-2020 14:14:54

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Reply

C

Caitlyn_Ring

Hey neighbors! If you're having concerns with a lack of audio on your Ring device, I'd suggest performing a reset and a new setup to refresh your Doorbell's connection with the Ring App and your home wifi network. To reset your Doorbell, you'll want to hold down the setup button for at least 20 seconds. Once that's done, the Ring App will take you through a new setup under the Set Up a Device screen. Should these concerns persist after those troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at your device and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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07-09-2020 21:47:09