Responses (18)

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Tom_Ring

Hi @TaoZeta. This concern sounds like it would be best addressed by our support team. Be sure to have a picture of your Doorbell handy so you can email it to one of our support agents during your support call. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please go [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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09-08-2021 19:56:45

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user22113

Same thing happen to mine then I call very rude customer service They do not stand behind their brand as this is clearly a defect on Ring A lot of other options and better service other places They should stand behind this issues

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26-08-2022 21:19:43

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user1791
My ring just did this today. Did you get a good response from the ring team? Will they fix/replace it?
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07-11-2021 01:29:43
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user2175

The same thing happened to me a week ago. I went online and did some research and realized there were multiple threads across the internet highlighting this exact manufacturing defect. I called support and pointed out the issue I experienced. I was asked to provide photographs of the physical defect that caused the camera picture blurry. I was told by the rep on the phone I would receive a full replacement unit. However 2 weeks later, I received an email from Ring that I will only get a discount to apply to a new unit. It is very disappointing this company will not stand behind their product and revert their position forcing me to spend another $350 to resolve this issue. I have yet to accept the discount code. I am not confident if my need to spend $350 every 3-yr on a doorbell makes any economical sense. If someone from Ring reads this, I very much appreciate a call back to have a constructive conversation about your company's prevalent problem.

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11-11-2021 00:31:38

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user2175

Providing reference links describing same defects experienced by other Ring users on this community. The moderator limited me to attaching only 2 links. I encourage you to do a search to review the other posts. https://community.ring.com/t/doorbell-2-lenses-peeling/9677 https://community.ring.com/t/ring-doorbell-2-plastic-peeling-off/19467

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11-11-2021 00:37:57

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user11118888
This just happened to my Ring doorbell tonight!! Was putting in the newly, recharged battery and pieces of plastic were lifting up. Nighttime viewing has been somewhat blurry for awhile. Tried cleaning it to no avail. Ring seriously needs to step up & either fix this issue, offer a replacement or find a fix that customers can use to make it as good as new.
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31-05-2022 02:22:00
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user13280
Happened to me as well. Called them and they would just give a discount. Horrible! Now every 2 years you need to purchase a new camera???
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31-05-2022 22:42:10
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