Responses (2)

C
Caitlyn_Ring
Hi there @Klafont994. We'll definitely want to get that view back to normal. Have you tried resetting your Doorbell yet? If not, this is a great troubleshooting step that typically takes care of any visual or performance problems like this. To reset your Doorbell, you'll want to hold down the setup button on it for at least 20 seconds. Once the reset is finished, walk the Doorbell through a new setup in the Ring App using the steps under Set Up a Device. Check out the Live View to see if the view is corrected. If it's not, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further and find a solution for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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07-06-2021 20:26:03
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T
TLMNCM
Same problem here-I am very concerned about Ring quality. I bought a floodlight with cam. The light died and cannot be replaced. Offered 20-25% off. No thanks. Now my doorbell has the pink. Spent a good bit of time working on it with and without tech support. Not fixable but will give me 35% off a new one. Not a good strategy for me. There are several other brands out there now and I will be choosing one of those.
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28-06-2021 23:06:55
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