Responses (9)

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Kate.wolfson
I have the same issue. Hoping someone responds to you with help!
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17-11-2021 06:31:43
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user3600

same thing is happening to me and I can't figure out why it is happening

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26-11-2021 23:10:06

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Caitlyn_Ring

Hi @user3600. if you've checked everything in Marley's previous post and this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further with you and troubleshoot appropriately. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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26-11-2021 23:58:19

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focobo

I contacted Ring support via phone over a month ago to report the same issue. I have expressed that my wifi signal is not the issue. I have previously viewed these recordings without issue. The initial support rep said my ticket was being escalated and promised a callback shortly. ...it's been over a month. I made it clear that these videos were scheduled to be used in a court case. These videos show proof of "Domestic Abuse" and the videos document the key information needed to possibly save a womens life. I am very disappointed with Ring since I expressed how serious this loss of video is. I was hoping for a better resolution besides ignorance. Beau

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16-12-2021 19:13:53

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KYLADY723

Same issues here, and I've tried all suggestions given by Ring. I'm curious if everyone has older Ring devices? Mine is a Ring 2.

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07-01-2022 11:08:12

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2ebf0d8b372782cd3be54205be32cb

Have the same problem and it started recently. No issues with wifi , tested right next to ring 100/40 or download/upload speed , 400/40 tested at router. Gen1 ring and no other issues other than this spotty behavior of videos not found. Did something change on how this device is supported? A way to force a replacement?

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01-02-2022 00:02:31

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Einstein1

I’m also having this issue and seems to be happening more often. Today I got the alert someone was on porch and actually watched person, fortunately was guy upstairs talking to neighbor and when I went to view recording—-you guessed it “No Video Found” Bewildered at this -2 other videos within minutes before and after their conversation also came up “No Video Found”

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10-10-2023 16:31:59

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6e7387fb1b6b13380d48f022522e15
Same issue with Ring 3, wifi signal strong (use an extender) still have issues today
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02-02-2022 17:07:39
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